Asking: A Hands-on Learners Guide to Gift Solicitation,  by Christine Graham. Down-to-earth advice for volunteers and staff learning successful solicitation techniques, including a focus on donor motivations, eliminating solicitor fears, and improving skills. 

Practice, the companion piece to ‘Asking’, with practical advice and exercises for volunteers and staff learning successful solicitation techniques.  A great tool for training novice volunteers in a series of innovative, easy exercises.